Refund Policy

We offer a 14-day refund window for accidental or unused purchases, and 28 days for a subscription renewal you haven't used since it renewed. A purchase counts as unused only if nothing from it has been used: a call session or mock interview paid with a credit or covered by a plan (except one that cost nothing in the end: a credit session whose only charge came back because you ended it within 5 minutes of that charge, or a plan session that ran less than 5 minutes, however it ended), a resume download you were charged for or that your plan covered, or a headshot you generated. Your free trial sessions and your free mock interview are separate and never use a purchase; neither does a free re-download of a resume version you already paid for, or a headshot that failed and was refunded automatically. We don't issue partial refunds for remaining credits, or for the unused part of a plan's period after you cancel. One refund per person, not per account (a refund on another CodeBoss account used on the same device or card counts); an automatic full refund of a renewal collected after you cancelled, or after your subscription had already ended, doesn't count.

Because CodeBoss is a digital service that starts delivering the moment you use it, a purchase you've used, or bought more than 14 days ago (28 for an unused renewal), is refunded only if a technical issue on our side stopped you using CodeBoss, and only within 30 days of buying it: tell us what happened.

If the purchase was made with a referral code, the bonus credits it earned for whoever shared that code count as part of it: if they've used credits since your purchase and you haven't used the purchase yourself, it counts as used and can't be refunded.

To ask for a refund, open the support chat in your dashboard and say which purchase and why: it checks what this policy covers and shows you a card to confirm the refund, passes it to the team when it needs a closer look, or says why not. The full terms of purchase are in our Terms of Service.